Terms & Conditions

1. Introduction & Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally valid and binding electronic agreement executed under the provisions of the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.

This agreement is entered into between you (“Customer”, “User”, or “You”) and Yongoy Cleaning Technologies (“Yongoy”, “Company”, “We”, “Us”, or “Our”), having principal service operations in the National Capital Region (NCR) of Delhi, India.

By booking, scheduling, or paying for any residential or commercial cleaning service via our website, telephone customer desk, or authorized digital channels, you unconditionally agree to these Terms, including our Privacy Policy and Cancellation & Refund Policy.

2. Eligibility & Account Creation

To register or order services, you warrant that you are at least eighteen (18) years of age, mentally sound, and possess full legal capacity to enter into binding agreements. Furthermore, you represent that you possess lawful authority or permission from the property owner/tenant to admit cleaning personnel into the designated premises.

You agree to furnish accurate, complete, and current information, including full name, working mobile contact number, accurate physical premises address, and valid email address. You remain solely responsible for any activity performed through your registered account or one-time verification passwords (OTPs).

3. Scope of Services & Exclusions

Yongoy provides mechanized, professional cleaning solutions across residential apartments, independent villas, commercial workspaces, corporate facilities, and retail outlets.

Standard Service Categories:

• Residential Cleaning: Deep home mechanized floor scrubbing, kitchen degreasing, bathroom descaling, sofa and upholstery vacuum extraction/shampooing, window track cleaning, and recurring maintenance programs.
• Commercial Cleaning: Office workstation sanitization, commercial carpet extraction, high-traffic floor machine buffing, retail glass detailing, and common area upkeep.

Explicit Exclusions from Scope:

Unless expressly contracted in writing under an addendum, standard cleaning does not encompass: disposal of construction demolition debris; hazardous chemical or bio-waste removal; pest control and extermination; external high-rise facade access without scaffolding; or restorative treatment of antique, structurally compromised, or heavily calcified surfaces.

4. Estimates, Site Inspections & Price Adjustments

Pricing displayed on the platform for standard configurations (such as 1 BHK, 2 BHK, 3 BHK, standard bathrooms, or sofas) reflects standard residential floor plans and typical soiling levels.

For large commercial sites, bespoke villas, or heavily soiled environments, quotes remain indicative pending a physical site evaluation by our technical supervisor.

If upon arrival our supervisor determines that the physical layout, carpet area, or level of contamination substantially exceeds the configuration selected during booking, the supervisor will promptly notify the Customer of the necessary scope adjustment and associated cost difference. Work will only commence upon mutual written or electronic concurrence.

5. Customer Obligations & On-Site Facilities

To ensure safe and thorough execution, the Customer agrees to the following obligations:

• Utilities: Provide uninterrupted running domestic water and standard electric power supply (minimum 15-amp sockets where heavy single-disc machines or extractors are utilized).
• Securing Valuables: Remove and lock away all currency, precious jewelry, bullion, confidential documents, and fragile personal items before cleaning personnel arrive.
• Notification of Fragile Fixtures: Proactively identify loose wall tiles, unstable fixtures, sensitive antique woodwork, or pre-existing plumbing leaks to the supervisor.
• Completion Inspection: The Customer or an authorized adult representative must be present at job completion to conduct a joint inspection and verify the work.

6. Pricing, GST Invoicing & Payment Terms

All service fees are specified in Indian National Rupees (INR) and are subject to applicable Goods and Services Tax (GST). A system-generated GST-compliant invoice is issued for every completed engagement.

Payment Methods: Payments may be made via Unified Payments Interface (UPI), Debit/Credit Cards, or Net Banking processed through RBI-authorized payment aggregators, or via approved cash payments.

For approved corporate accounts with credit terms, invoices overdue past the contractual credit period may attract interest at 1.5% per month.

7. Appointment Changes & 2-Hour Window

Appointments may be rescheduled or cancelled free of charge up to two (2) hours prior to the scheduled arrival time. Detailed policies regarding changes, cancellations, and refunds are outlined in our dedicated Cancellation & Refund Policy.

8. Quality Warranty & 24-Hour Re-Cleaning Policy

If any surface within the agreed scope was missed or inadequately treated, you must notify Yongoy Customer Support within twenty-four (24) hours of completion with photographic evidence.

Upon review, Yongoy will dispatch a technician to carry out a Free Touch-Up Re-Clean within 24 to 48 hours. This complimentary re-clean constitutes the primary and exclusive remedy for quality claims.

9. Professional Conduct & Workplace Safety

All Yongoy professionals are background-verified and trained. We enforce a zero-tolerance policy against physical abuse, verbal intimidation, discrimination, or unsafe on-site conditions.

If cleaning personnel encounter a hostile or hazardous environment, they are authorized to withdraw immediately, and Yongoy reserves the right to terminate the service without refund liability.

Non-Solicitation: Customers agree not to solicit or hire any Yongoy employee or contractor for private cleaning arrangements outside the Yongoy platform for twelve (12) months following the service date.

10. Limitation of Liability & Property Claims

While our staff exercises professional diligence, Yongoy shall not be liable for pre-existing structural wear, inherent fabric discoloration, water damage arising from faulty customer plumbing, or loss of unsecured cash or valuables.

Any verified property damage caused by gross negligence must be reported in writing within twenty-four (24) hours with documentary proof. The aggregate liability of Yongoy for any claim arising out of a service shall not exceed the total fee paid for that specific booking or ₹10,000, whichever is lower.

11. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any controversy or claim arising under this agreement shall be settled through good-faith mutual negotiations.

If unresolved within thirty (30) days, disputes shall be referred to arbitration in New Delhi under the Arbitration and Conciliation Act, 1996 before a sole arbitrator appointed by Yongoy. Courts in New Delhi shall possess exclusive jurisdiction.

12. Grievance Officer & Contact Information

Pursuant to the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer is: