Cancellation & Refund Policy
Clear, legally binding guidelines governing booking cancellations, appointment rescheduling, and refund turnaround periods.
Important Notice
Please read this document carefully prior to using our digital platform or booking cleaning services. Your access to and utilization of services provided by Yongoy Cleaning Technologies confirms your acknowledgement of and agreement to comply with these terms.
1. Policy Overview
At Yongoy Cleaning Technologies, we strive to deliver professional, reliable, and mechanized cleaning services. We understand that plans can change unexpectedly. This policy defines the guidelines governing booking cancellations, appointment rescheduling, technician mobilization compensation, and refund processing.
2. Free Rescheduling & Cancellation (2 Hours Prior to Arrival)
Customers may reschedule or cancel any confirmed booking 100% free of cost provided the request is submitted at least two (2) hours prior to the scheduled arrival time.
Summary of the 2-Hour Window:
- Rescheduling: You may select any open future date and time slot via your online dashboard without fee.
- Cancellation: If prepaid, a 100% refund of the booking amount will be issued back to your original payment source.
3. Changes Inside the 2-Hour Arrival Window
When a cancellation or rescheduling occurs within two (2) hours of the scheduled appointment, our technical teams and machinery are already dispatched and mobilized.
| Timeframe of Request | Cancellation Fee / Deduction | Rescheduling Terms |
|---|---|---|
| More than 2 hours before arrival | Nil (100% Full Refund) | Free online reschedule |
| Within 2 hours of arrival | ₹250 mobilization charge deducted | ₹250 dispatch adjustment fee applies |
| After technician arrival / doorstep refusal | ₹400 technician doorstep visitation fee | Reschedule subject to new booking slot |
4. Customer Absence & Access Failure
Cleaning crews will wait for up to twenty (20) minutes past the arrival window. If our staff cannot gain access to the premises due to customer unreachability, locked doors, or power/water outages, the booking will be marked as a Customer No-Show and an on-site mobilization fee of ₹300 will be retained from any prepaid balance.
5. Cancellations Initiated by the Company
In rare situations where Yongoy must postpone or cancel an appointment due to severe weather, safety concerns, or equipment breakdown:
- The Customer is entitled to an immediate 100% full refund without any deductions; or
- A priority reschedule at the Customer's earliest convenience with an exclusive complimentary service voucher.
6. 24-Hour Quality Guarantee & Re-Cleaning Protocol
Cleaning services that have been completed on-site are non-refundable once signed off. However, in keeping with our Quality Assurance standard:
- If any contractual area was overlooked, notify support within twenty-four (24) hours with photographs.
- Yongoy will dispatch an expert to provide a 100% Free Re-Cleaning Touch-up within 24 to 48 hours.
7. Refund Modes & Settlement Timelines
Approved refunds are processed through banking channels back to the original method of payment:
- UPI / Net Banking / Debit & Credit Cards: Credits reflect within 5 to 7 business days following processing approval by our payment aggregator.
- Cash Payments: Processed via direct IMPS/NEFT bank transfer within 3 to 5 business days upon receipt of customer account details.
8. How to Request Cancellation or Rescheduling
To request a modification, cancellation, or refund, utilize any of the following channels:
• Online Customer Portal: Log in to My Bookings and select your active booking to manage your appointment.
• WhatsApp Support: Message our helpdesk at +91 93-1919-3234 with your Booking Number.
• Email Desk: Send your request to info.yongoy@gmail.com with subject “Booking Cancellation / Reschedule Request”.
For legal notices or compliance questions: info.yongoy@gmail.com
